NDM English Language Services
Please spread the love of our website on social media

About Me

Sophia Doman is an internationally license and certified English as a Second Language teacher since 2003. She is also an author, self-publisher, Course developer and Instructor. She has been teaching online for several years. She is now teaching a number of students via Social Media who are learning to speak English for different purposes. Students are learning to speak English to become fluent, to improve vocabulary, to gain promotion, to take an exam to support visa application and even to get into a university in an English speaking country.

She teaches many lessons such as Customer Service English, Business English, Conversational English, Bible Studies English, TOEIC/TEFL/OPIC/IELTS preparation or any topic of interest to the students to improve their speaking.  Most of her students are taking Conversational English as a variety of topics are used during the classes such as news, sports, hobbies etch. Her students are from different level of English, age and background. Students are evaluated on the first day of their class to decide which level they are so that lessons are structured to suit the students needs, level and pace.

She recently wrote a book called Customer Service & Call Centre 101, which is an introduction to the service industry. Sophia has worked in the Customer Service industry for several years and has an enormous amount of experience in that area. She has listened to her customers when they speak of getting people who do not speak English very well or being offered poor customer service, hence, she wrote this book to enhance the skills of those who are already in that field or those who would like to get into the service industry. Many companies are outsourcing the customer service part of their business offshore to countries where English is their second language or third language. This book is to aid those people.

She also wrote a few children’s books that now available on Amazon and Kindle and on this website. Pick up your copy today.

Privacy Policy:

SOPHIA DOMAN ("SOPHIA DOMAN") operates NDM ELS and may operate other websites. It is SOPHIA DOMAN policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, SOPHIA DOMAN collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. SOPHIA DOMAN purpose in collecting non-personally identifying information is to better understand how SOPHIA DOMAN visitors use its website. From time to time, SOPHIA DOMAN may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

SOPHIA DOMAN also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on NDM ELS blogs/sites. SOPHIA DOMAN only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to SOPHIA DOMAN websites choose to interact with SOPHIA DOMAN in ways that require SOPHIA DOMAN to gather personally-identifying information. The amount and type of information that SOPHIA DOMAN gathers depends on the nature of the interaction. For example, we ask visitors who sign up at NDM ELS to provide a username and email address. Those who engage in transactions with SOPHIA DOMAN are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, SOPHIA DOMAN collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with SOPHIA DOMAN. SOPHIA DOMAN does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

SOPHIA DOMAN may collect statistics about the behavior of visitors to its websites. SOPHIA DOMAN may display this information publicly or provide it to others. However, SOPHIA DOMAN does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

SOPHIA DOMAN discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on SOPHIA DOMAN behalf or to provide services available at SOPHIA DOMAN websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using SOPHIA DOMAN websites, you consent to the transfer of such information to them. SOPHIA DOMAN will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, SOPHIA DOMAN discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when SOPHIA DOMAN believes in good faith that disclosure is reasonably necessary to protect the property or rights of SOPHIA DOMAN, third parties or the public at large. If you are a registered user of an SOPHIA DOMAN website and have supplied your email address, SOPHIA DOMAN may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with SOPHIA DOMAN and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. SOPHIA DOMAN takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. SOPHIA DOMAN uses cookies to help SOPHIA DOMAN identify and track visitors, their usage of SOPHIA DOMAN website, and their website access preferences. SOPHIA DOMAN visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using SOPHIA DOMAN websites, with the drawback that certain features of SOPHIA DOMAN websites may not function properly without the aid of cookies.

Business Transfers

If SOPHIA DOMAN, or substantially all of its assets, were acquired, or in the unlikely event that SOPHIA DOMAN goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of SOPHIA DOMAN may continue to use your personal information as set forth in this policy.


Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by SOPHIA DOMAN and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, SOPHIA DOMAN may change its Privacy Policy from time to time, and in SOPHIA DOMAN sole discretion. SOPHIA DOMAN encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a NDM ELS account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.